1. Order & Payment

What payment methods are supported?

We accept payment methods such as credit cards (Visa, MasterCard, JCB, etc.), PayPal, etc.

Is the payment secure?

Yes. Our website uses SSL encryption and secure payment gateways to protect your data.

How to modify or cancel an order?

Once an order has been processed, it will be difficult to change or cancel, but we will make every effort to accommodate your request. For details, please see Shipping & Delivery

How to check order status?

After placing an order, we will send you a confirmation email. In addition, we will provide tracking information within 48 hours after the order is shipped.

2.Do you accept credit card payments?

We support credit card payment and PayPal payment.For details please see How to place an order and pay with a credit card

3.Shipping & Delivery

Which countries/regions do you ship to?

We currently ship to the U.S., Canada, Europe, Australia, and most major regions worldwide.

How is shipping cost calculated?

We have 3 different shipping options,We have 3 different shipping methods, please see Shipping & Delivery for details.

Estimated delivery time?

Standard delivery: 8–15 business days

Expess delivery: 6–8 business days

How can I track my package?

Once your order ships, you’ll receive a tracking number via email. You can track your order online.

What if my package is lost or damaged?

Please contact customer service and provide the order number, tracking information, etc. to initiate the claim or reissue process.

Customs clearance and import duties?

Generally, there are no additional taxes for your order, as every country has a tax-exempt threshold for normal personal shopping.if you are asked to pay taxes or duties, please don’t be disappointed or angry. Just try contacting your customs office, and we will always be here to assist you.

4.Product & Inventory

How to find products?

Use the search bar or browse through categories on our website to locate the product you’re looking for.

How to check stock availability?

Stock status is shown on each product page. If a product is sold out, it will be marked or unavailable to purchase.If you really want to buy, please contact customer service

5.Returns & Exchanges

What is the return/exchange policy?

At Giftbaux, we want you to be completely satisfied with your purchase. If you are not happy, we offer a 30-day return policy.For more details, please see Returns & Refunds

How to initiate a return/exchange?

Please email our customer service team at [[email protected]] with your order number, a description of the issue, and clear photos of the item.

Who pays the return/exchange shipping cost?

If it’s our fault (e.g. damaged or wrong item), we will cover the cost. Otherwise, buyer bears the shipping fee.

How long does it take for a refund to be processed?

We will process the refund within one week after the return package is signed for. Credit card refunds may take another 1-2 weeks for bank processing.

What is the exchange process?

For detailed procedures, please refer to Returns & Refunds

6.Other Common Questions

How to contact customer service?

If you have any questions during working hours, you can contact our customer service Email:[email protected] or online form, etc.

Information about promotions/coupons?

Check our homepage banner or subscribe to our newsletter for latest deals.